Emergency Posting from Jim Cathcart
September 11, 2001 noon PDT
friends, Today we are Americans more than
anything else. No more can
we think merely as business people, speakers,
neighbors or students. We
must think as a nation of caring people.
Our lives as well as our
livelihoods have been endangered.
Now is a time for clear thinking. Now
is a time to reflect on what we
can do. The
talents which have allowed us to be successful
in various endeavors
must now be reassessed for further use.
This is a time to ask, "What am I
good at? What could I do? What resources
do I have?
what you normally do, what can you now
do to help:
- alleviate fears,
- diminish panic,
- prevent further damage,
- plan beyond this crisis,
- strengthen communication among your colleagues and
- help people conquer their fears.
Alexis de Tocqueville once observed that
America's strength lies in her
ability to spontaneously organize to solve
problems. Well, now is such a time.
If you are holding meetings: Now is a time
to come together, not to stay
apart. Don't diminish communication, encourage
it! Use your speakers as
meeting leaders. Form a panel of your
company leaders to answer
questions and explore solutions. Allow
your people to collaborate on
best solutions. Facilitate level headed
dialogue. Kill fears with
information and reassurance.
We have enormous untapped strength. It lies
in the collective wisdom and
will of our people.
Life will ultimately return to "normal"
but we don't know exactly when
or how. What
we do know is that we will be the ones
to cause it to happen.
People still need the services we provide,
and the goods that allow them
to pursue their lives as before. Delivery
methods, times, places may
change but needs don't go away in a crisis.
They merely get postponed.
Whether this is a crisis that lasts a
week or much longer, it will
ultimately pass. Lifestyles will adjust
to the new realities, but life
and business will go on. We must be focused
on the present and building
toward tomorrow at the same time.
that voice of reason, that calm assurance that
your people need right now. Deal with the setbacks,
face the new limitations and spoiled plans.
But do it with an optimistic demeanor and an
eye focused on the next steps beyond the crisis.
In times of crisis leadership emerges from locations
never considered before. Please allow that leadership
to emerge. We are stronger than any crisis we
May God Bless us all and God Bless America.